Terms of Use

Public offer for business customers and consumers

Version dated: 10 September 2026
Effective from: 10 September 2026
Permanent URL: https://findlee.com.ua/terms/?lang=en

1. Parties, status of this document and conclusion of the Agreement

1.1. These Findlee Platform Terms of Use, hereinafter the Terms, constitute a public offer to enter into an electronic agreement for access to software provided under the SaaS model, hereinafter the Agreement.

1.2. The Agreement is entered into between Individual Entrepreneur Denys Dmytrovych Apekin, Ukrainian taxpayer registration number 3312916352, Ukraine, operating under the Findlee brand, hereinafter Findlee or the Provider, and a legal entity, individual entrepreneur, or legally competent adult individual who accepts these Terms, hereinafter the Customer.

1.3. A Customer may purchase Findlee for business or professional use, or as an individual for a personal or non-commercial project. An individual ordering the Service for personal needs not directly connected with business or professional activity is a Consumer. Section 23 and mandatory consumer protection law additionally apply to that person.

1.4. An individual entering into the Agreement on their own behalf confirms that they are at least 18 years old and have full legal capacity. A person accepting the Terms for a legal entity, individual entrepreneur or another Customer confirms that they have sufficient authority to bind that Customer and will provide reasonable evidence of authority upon request.

1.5. These Terms are standard terms of an adhesion contract. Individual terms may be agreed in an Order, invoice, commercial proposal or another document expressly accepted by both Parties. Consumer status is determined by law and the actual purpose of the purchase. A label in the interface or a contractual clause cannot deprive a Consumer of mandatory rights.

1.6. Acceptance occurs when the Customer or its authorised representative, after receiving access to the current Terms and information about the main characteristics of the Service, price, term, payment, renewal and termination:

• selects a separate checkbox accepting the Terms during registration, placement of an Order or payment;
• signs or otherwise accepts by an agreed electronic method an Order, invoice or commercial proposal referring to these Terms;
• pays for an Order that, before payment, provides a direct link to these Terms and clearly states that payment constitutes acceptance; or
• performs another unambiguous action that the interface clearly identifies as acceptance immediately before that action.

1.7. Merely signing in again to an existing Customer Account does not constitute acceptance of a new version of the Terms. Material changes are accepted in accordance with Section 20.

1.8. Findlee may retain acceptance records, including the Customer and Customer Account identifiers, date and time, document version, Order, technical logs and other information necessary to evidence the conclusion and performance of the Agreement.

1.9. The contractual package includes:

• these Terms;
• the applicable Order, invoice or commercial proposal;
• Privacy Policy: https://findlee.com.ua/privacy/?lang=en;
• Data Processing Agreement, or DPA, where Findlee processes Customer Personal Data on the Customer’s behalf: https://findlee.com.ua/dpa/?lang=en;
• Cookie Policy: https://findlee.com.ua/cookies/?lang=en;
• an Acceptable Use Policy or additional terms for a specific feature where expressly incorporated into the Order or interface before the feature is enabled; and
• for Customers in the EEA, a separate EU Data Protection or Switching Addendum where expressly agreed or required by law.

1.10. In the event of a conflict, the following order of precedence applies: an individually signed document; the Order regarding price, term and scope; the EU Addendum regarding its subject matter; the DPA regarding Customer Personal Data; these Terms; and other policies. Mandatory law prevails in all cases.

2. Provider information

2.1. Provider: Individual Entrepreneur Denys Dmytrovych Apekin.
Ukrainian taxpayer registration number: 3312916352.
Tax status: Group 3 single-tax payer at the 5% rate, not registered for VAT as of the version date unless otherwise stated in an invoice.
Country of state registration: Ukraine.
Email for legal and general enquiries: welcome@nextdoorcoders.com.
Email for security and personal data matters: welcome@nextdoorcoders.com.
Website: https://findlee.com.ua/.

2.2. If an activity or feature requires a licence or permit, the relevant information will be published on this page or in a stable company-details section before that feature is provided.

3. Definitions

3.1. Service means the remotely provided Findlee software, including the website, Customer Account, AI agents, widget, API, processing of knowledge bases, pages, documents, structured materials and, where applicable, product feeds, as well as search, consultations, comparisons, recommendations, alternatives, image search, analytics, leads, cart, integrations and other available features.

3.2. Customer means a legal entity, individual entrepreneur, or legally competent adult individual who has entered into the Agreement.

3.3. Business Customer means a Customer entering into the Agreement in connection with business or professional activity, including a legal entity, individual entrepreneur, or individual acting for that purpose.

3.4. Consumer means an individual Customer ordering the Service for personal needs not directly connected with business or professional activity.

3.5. Customer Account means the Customer’s segregated working environment in the Service to which its settings, users and data are linked.

3.6. Dashboard User means the Customer or its employee, contractor or other representative given access to the Customer Account.

3.7. Customer Resource means the Customer’s website, online store, informational or corporate website, web service, application, messenger, other digital channel or project connected to the Service.

3.8. Visitor means an individual interacting with the widget or another Findlee feature on a Customer Resource.

3.9. Order means a plan selection, invoice, online order, commercial proposal or another document defining the features, limits, term, price and conditions of a particular subscription.

3.10. Plan means a set of features, limits, AI agents, terms and usage rules described in an Order, on the website or in the dashboard.

3.11. Customer Content means pages, articles, documents, knowledge bases, FAQs, information about the Customer, its activities, services, projects, professionals and working conditions, images, instructions, settings, messages, leads, integration data and, where applicable, product feeds, catalogues, descriptions, prices, stock data and orders supplied by or on behalf of the Customer.

3.12. Customer Data means Customer Content and other data stored or processed by Findlee on the Customer’s behalf, including Visitor data.

3.13. Customer Personal Data means personal data within Customer Data in respect of which the Customer acts as controller, or as processor for another controller, and Findlee acts as processor or subprocessor.

3.14. Account Data means data concerning the Customer, Dashboard Users, Findlee prospects, subscriptions, payments, support, security and performance of the Agreement for which Findlee determines the purposes of processing.

3.15. Usage Data means technical and operational telemetry concerning use of the Service, including request numbers and timing, used features, limits, errors, performance, configuration and security events. Usage Data does not include the substance of Customer Data except for the minimum fragment necessary for support, security or investigation of a specific error in accordance with the Agreement and DPA.

3.16. Aggregate Data means statistical or properly de-identified data that does not allow Findlee or a reasonable third party to identify a Customer, Visitor or other individual. Findlee does not attempt to re-identify such data.

3.17. Input means prompts, instructions, files, images and other material supplied to an AI feature. Output means an answer, recommendation, search result, action or other result produced by an AI feature.

3.18. Findlee Mode, or Casual, means a mode in which Findlee arranges access to an AI provider and usage is accounted for under the Plan and/or Credits.

3.19. BYOK means bring your own key, a mode in which the Customer connects its own API key for a supported AI provider and has a separate contractual and payment relationship with that provider.

3.20. Credits means conditional units used to account for feature usage in Findlee Mode. Credits are not money, electronic money, a means of payment, a security or a financial asset.

4. Subject matter and right of use

4.1. Subject to timely payment and compliance with the Agreement, Findlee grants the Customer, for the subscription term, a limited, non-exclusive, non-transferable and non-sublicensable right to access and use the Service for the Customer’s own Resource, personal project, business or professional activity and interactions with Visitors.

4.2. The Service is provided remotely. No copy of the software, source code or exclusive intellectual property rights is transferred to the Customer.

4.3. The specific features, limits, number of Customer Accounts, domains and Dashboard Users, terms, support and price are defined by the Order. Marketing materials do not expand an Order and are not a warranty unless a specific characteristic is expressly included in the Order.

4.4. Some features may be labelled beta, preview or experimental. They are provided for testing, may change, may be subject to separate limits and may be discontinued. Findlee does not use beta status to avoid mandatory security or data-protection requirements.

4.5. Findlee may engage employees, contractors and suppliers. Their processing of Customer Personal Data is governed by the DPA and the subprocessor list.

5. Findlee’s role in the Customer’s relationship with Visitors

5.1. Findlee is a technical service provider, not the owner, operator, editor or publisher of the Customer Resource and not a party to the relationship between the Customer and a Visitor. Where a Resource is used to sell goods or services, Findlee is not their seller or supplier and does not determine assortment, prices, availability, delivery, payment, warranty or return terms.

5.2. Answering questions, knowledge-base search, navigation, recommendations, lead forms, carts or transmitting an enquiry or order through the widget are technical functions. The Customer remains responsible for the content of the Resource, provision of information or services, receipt of enquiries and, where applicable, making offers, confirming orders and performing the duties of a seller, supplier and personal-data controller.

5.3. The Customer publishes current information on the Resource about itself, the nature and terms of its activities, services, privacy and cookies, and ensures that Visitors understand with whom they interact. If goods or services are sold through the Resource, the Customer also supplies all required information about the seller or supplier, prices, payment, delivery, warranty, returns and consumer rights.

5.3.1. Before activating the web widget, the Customer provides a public link to a privacy policy that applies to the relevant Resource and describes the use of data collected through Findlee. The policy may be hosted on another domain if the Customer confirms that it belongs to the Customer or is lawfully used by it and applies to the Resource. If the Customer indicates that it does not use the widget on a website, the web widget is not activated and its installation code is not made available, or ceases to operate, until this requirement is met.

5.4. If the Resource contains medical, pharmaceutical, financial, legal or other regulated information, or is used for regulated goods or services, the Customer ensures lawful activity, required licences, disclosures and human review. The Service must not be used for autonomous diagnosis, treatment or dosage decisions, personalised financial or legal conclusions, or as a substitute for qualified professional advice.

6. Account and access

6.1. The Customer provides accurate and current information and updates it in a timely manner.

6.2. The Customer determines Dashboard Users, roles and permissions and is responsible for their actions within the authority granted to them.

6.3. The Customer protects passwords, one-time codes, tokens, API keys and devices, uses available multi-factor authentication tools, and immediately reports suspected compromise.

6.4. The Customer is not responsible for unauthorised actions caused by a proven vulnerability or breach attributable to Findlee, but must reasonably assist in investigation and mitigation.

6.5. A Customer Account may not be resold, rented, transferred as a standalone service or used as a service bureau outside the Customer’s own Resource or activity without Findlee’s written consent.

7. Customer obligations and acceptable use

7.1. The Customer:

• has all rights, permissions and legal grounds required for Customer Content, Customer Data, connected domains, feeds and integrations;
• ensures the accuracy and timely updating of pages, documents, knowledge bases, information about activities, services and working terms and, where applicable, catalogues, prices, stock, characteristics and sales rules;
• provides Visitors with appropriate AI, privacy and cookie notices and obtains any required consents;
• tests settings, scenarios, prompts, external actions, webhooks and integrations before launch and after material changes;
• maintains copies of critical data that it must retain in its own systems; and
• complies with applicable laws, sanctions and export-control restrictions applicable to the Customer, Findlee or the relevant provider.

7.2. The Customer must not:

• use the Service unlawfully, fraudulently, deceptively or discriminatorily, or for phishing, spam, malicious code or infringement of third-party rights;
• present AI as a human or remove or conceal a mandatory AI notice;
• transmit passwords, full payment credentials, secret keys, identity documents, medical, genetic, biometric or other sensitive data unless such processing has been agreed in writing in advance and the necessary safeguards are in place;
• use image search to identify a person, recognise emotions, perform biometric categorisation or infer sensitive characteristics;
• make legally or similarly significant decisions solely on the basis of Output in employment, credit, insurance, education, healthcare, law enforcement, migration or access to essential services;
• use the Service for illegal trade, weapons, controlled substances, gambling, political manipulation or another high-risk purpose;
• circumvent Plans, rate limits, authentication or security, access another Customer Account, or conduct penetration testing without written permission;
• reverse engineer, decompile, extract system prompts, model weights or non-public code, except where that right cannot lawfully be restricted; or
• impose excessive load, scrape the Service or create a competing product through unauthorised copying.

7.3. If the Customer discovers dangerous or unlawful Output, it promptly corrects the source data or settings, suspends the relevant scenario, informs Findlee and takes any necessary action in relation to Visitors.

8. AI features, Input, Output and external actions

8.1. AI produces Output on the basis of Input, Customer Content, the knowledge base, settings, context and third-party models. Even when retrieval and guardrails are used, Output may be inaccurate, incomplete, outdated, biased or similar to another user’s result.

8.2. The Customer verifies material factual claims, contact details, terms of activity and other important information and, where applicable, the characteristics, prices and availability of goods or services, and ensures human oversight where an error could affect rights, money, health or safety.

8.3. Every direct AI interaction interface must display a clear notice such as: You are communicating with an AI assistant. Responses may contain errors. Findlee provides the technical means for this notice. The Customer must not conceal it and must adapt it where required by applicable law.

8.4. If an AI feature can call an API or webhook, create a lead or order, or modify an external system, the Customer defines permitted actions, credentials, conditions, limits, confirmations and rollback. Findlee is not responsible for consequences of the Customer’s incorrect configuration but remains responsible for proven defects in its own implementation subject to Section 18.

8.5. The Customer retains rights in Input. Findlee does not claim ownership of Output and, to the extent Findlee acquires proprietary rights in particular Output, grants the Customer the right to use it in its activities. This does not guarantee that Output is copyright-protected, unique or free from third-party rights or AI-provider terms.

8.6. Findlee does not sell Customer Data, use it for targeted advertising, or use Customer Data, Input, Output or conversation content to train or fine-tune general models without the Customer’s separate, voluntary, specific and revocable consent.

8.7. Findlee may use Usage Data and Aggregate Data to operate, secure and bill for the Service, produce statistics, prevent abuse and develop the Service, subject to clauses 3.15 and 3.16.

9. Findlee Mode and BYOK

9.1. In Findlee Mode, the Provider arranges access to AI providers and may include infrastructure, administration, limits and provider costs in the price. AI providers, regions and processing rules are disclosed in the subprocessor list.

9.2. Under BYOK, the Customer independently:

• creates and maintains an authorised business or API account with the provider;
• accepts the provider’s terms, DPA and usage policies;
• pays provider invoices, sets budget and rate limits, and monitors the balance;
• selects available models, region, retention and training settings; and
• revokes a compromised or no longer required key.

9.3. Findlee is not a party to payments between the Customer and a BYOK provider and is not responsible for the provider’s prices, model changes, suspension, quotas, retention, training, outages or errors. An exception applies to direct, documented excess provider costs caused solely by a proven Findlee defect; such claims are governed by Section 18.

9.4. Findlee applies actual technical and organisational measures to protect BYOK keys in accordance with the DPA. Keys must not be displayed in full after saving, included in ordinary logs, or made accessible to persons without a business need.

9.5. For use with Visitors in the EEA, the Customer uses only provider products and plans authorised for production or API use in the relevant region. Findlee may block a configuration that clearly fails this requirement.

10. Credits and limits

10.1. Rules for the allocation, deduction and validity of Credits are displayed in the Plan or dashboard before paid use begins. Credits included in a Plan are provided and may be used within the applicable Plan period.

10.2. Additional Credits are added after successful payment and remain valid only until the end of the current paid Plan, the date of which is shown before purchase confirmation. They do not roll over to the next Plan period, cannot be exchanged for money and are non-refundable after allocation, except in cases of an erroneous or duplicate charge, failure to allocate Credits due to Findlee’s fault, discontinuation of the Service by Findlee without Customer fault, a mandatory Consumer remedy, or another case expressly provided by the Agreement.

10.3. Findlee may apply rate limits, queues or temporary throttling for security, stability and fair use. Material limits are disclosed in the Plan. Findlee does not apply a hidden automatic Plan upgrade without the Customer’s prior consent.

10.4. Estimates of conversation volumes or AI-request costs are not guaranteed. Actual usage depends on the model, Input and Output length, context, image processing and provider pricing.

11. Price, payment and renewal

11.1. Before an Order is placed, the Customer is shown the total price including mandatory taxes and charges, currency, billing period, included features, limits, minimum term, start date, renewal terms and cancellation method. The Order governs a particular subscription in the event of conflict, but cannot restrict mandatory Consumer rights.

11.2. Prices for Plans, additional Credits, immediate-upgrade payments and recurring charges are set and displayed in US dollars, or USD. When a card linked to a hryvnia account is used, the issuing bank or payment system may convert the amount into Ukrainian hryvnia. The actual UAH debit depends on the bank or payment system’s exchange rate and possible fees; Findlee does not set that rate or fee. Before final confirmation, LiqPay displays the payment parameters available in its interface.

11.3. Paid access, a new Plan, an upgrade payment or Credits are activated only after Findlee receives confirmation of successful payment from LiqPay. Returning the browser to Findlee without such confirmation does not by itself confirm payment or activate the purchase.

11.4. The free trial lasts 14 calendar days, starts without a bank card and does not automatically convert into a paid Plan. The Customer may wait for the trial to end or purchase a Plan during the trial and request immediate activation following successful payment.

11.5. Where the Customer separately enables automatic renewal, LiqPay makes a recurring charge for each subsequent monthly billing period until cancellation. Before activation, the Customer is shown the Plan, amount, currency, frequency, start date for recurring charges or another available description of the schedule, and the cancellation method. Starting a free trial alone does not enable automatic renewal.

11.6. The Customer may cancel automatic renewal in the dashboard or through another available interface before the next charge. Cancellation stops future charges but does not shorten the period already paid for. Access remains available until that period ends. Re-enabling automatic renewal requires a separate Customer action.

11.7. A failed recurring charge does not extend the paid period. Any retry attempts are managed by LiqPay. Findlee provides no separate grace period: access continues only until the previously paid term ends and may then be restricted.

11.8. For an immediate move to a higher-priced Plan, Findlee calculates and displays a prorated payment for the unused portion of the current period. The new Plan is activated immediately after the successful one-time payment. Automatic renewal of the previous Plan is cancelled, and automatic renewal of the new Plan requires a separate voluntary Customer action.

11.9. If the Customer schedules a change to another Plan for the next billing period, the future Plan, amount and start date are shown before confirmation. The Customer may cancel the scheduled change before it takes effect.

11.10. The purchase of additional Credits is a separate one-time payment and does not create automatic renewal. Allocation, validity and refunds are governed by Section 10.

11.11. Findlee does not store full card numbers, CVC or CVV codes, or other payment authentication data where the payment is processed by LiqPay. The payment data received by Findlee is described in the Privacy Policy.

11.12. A Business Customer pays its own bank fees and other amounts that the law expressly assigns to it. A Consumer pays only the price and charges disclosed before the Order is confirmed. The Provider pays taxes on Findlee’s income.

11.13. Findlee may change a Plan price or paid limits only for the next billing period by notifying the Customer at least 14 calendar days before the new price applies. A change does not affect a period already paid for. The Customer may cancel automatic renewal before the change takes effect.

11.14. After confirmed successful payment, Findlee sends a transactional message to the account email containing the Order number, transaction type, Plan or number of Credits, amount and currency, payment date, paid term or Credit expiry, and, where applicable, automatic-renewal and cancellation information. Findlee’s message and the LiqPay receipt confirm the electronic Order and payment but are not a fiscal receipt unless expressly issued as such in accordance with law.

11.15. A Business Customer must raise a good-faith payment dispute within 10 business days after receiving confirmation or five business days after the charge, as applicable. This does not restrict notification of a hidden defect, fraud or another circumstance that objectively could not be discovered earlier, and does not shorten any Consumer claim period.

12. Trial, withdrawal and refunds

12.1. The free trial is provided for 14 calendar days with the limits shown on the website or in the dashboard. No card is required. The trial does not trigger an automatic charge: the Customer must separately order and pay for a paid Plan. Findlee may limit a Customer, Resource or related Customer Accounts to one trial.

12.2. For a Business Customer, fees for a paid billing period are non-refundable and are not prorated for unused days once that period starts, except as expressly provided in clause 12.3 or by mandatory law. Consumer withdrawal rights and remedies are governed by this Section and Section 23.

12.3. Every Customer is entitled to a refund of:

• an amount charged by mistake or charged twice;
• the fee for the first purchase of a paid Plan where a Business Customer requests a refund within seven calendar days after successful payment and has not used any paid Service feature before the request; signing in to the dashboard and using features during an earlier free trial do not by themselves constitute use of the purchased paid Plan;
• a fee for a period in which paid access was not provided due to Findlee’s fault and the issue was not resolved within five business days after proper notice;
• the prorated prepaid amount for an unused term where Findlee permanently discontinues the Service or materially reduces paid functionality without a reasonable alternative and without Customer fault;
• the prorated prepaid amount for an unused term where the Customer terminates because of Findlee’s material breach not remedied within the period under clause 17.3;
• an amount due to a Consumer because of non-conformity, non-supply, a materially adverse modification or another case under Section 23; or
• any other amount whose return is required by law.

12.4. In other cases, early termination by a Business Customer does not create a right to a refund. Failure to achieve expected sales, leads, conversions, conversation volume or another business result is not by itself a Service defect. For a Consumer, this clause does not override specific Service characteristics included in the Agreement, a demonstration or a public statement on which the Consumer could reasonably rely.

12.5. Findlee Credits are not used in BYOK mode. Payments to the AI provider are made directly under that provider’s terms, are not received by Findlee and are not refundable by Findlee, except where Findlee’s liability cannot be excluded by law.

12.6. Refund requests must be sent to welcome@nextdoorcoders.com with payment details and grounds. Findlee requests only additional evidence that is objectively necessary. A monetary refund is made without a fee by the same payment method used for the payment unless the Customer agrees to another method. A Consumer refund is made within a reasonable time and no later than 14 calendar days after receipt of a valid request or withdrawal notice. Other approved refunds are made within 10 business days, excluding the bank or payment partner’s processing time. Refunds are made in the transaction currency. Exchange rates and issuing-bank fees are outside Findlee’s control unless the law provides otherwise.

12.7. An unfounded chargeback may be grounds for proportionate suspension of access while it is investigated. This does not restrict a good-faith challenge to a fraudulent, duplicate or erroneous charge or a Consumer’s lawful remedies.

12.8. A free trial does not replace any statutory withdrawal period applicable to a separately concluded paid subscription. At the Consumer’s separate active request, Findlee may activate the paid Plan immediately after successful payment without waiting for that period to expire. The consequences of early commencement for the withdrawal right are determined by applicable law and communicated to the Consumer before the Order is confirmed. Merely opening the dashboard or activating the Plan does not restrict rights arising from non-supply or non-conformity of the Service.

13. Intellectual property

13.1. Rights in the Service, code, architecture, API, user interface, design, documentation, trademarks and updates belong to Findlee or its licensors. All rights not expressly granted are reserved.

13.2. The Customer retains rights in Customer Content and Customer Data. For the term of the Agreement, the Customer grants Findlee a limited, non-exclusive, royalty-free right to store, copy, technically adapt, index, transmit and otherwise process them solely to provide, secure and support the Service, follow documented instructions and comply with law.

13.3. Clause 13.2 does not permit use of Customer Data for advertising, sale, general-model training or public case studies without separate consent.

13.4. Findlee may use voluntary feedback to develop the Service if it contains no Customer Data or confidential information. The Customer’s name and logo may be used in marketing only with prior consent.

13.5. If a third party alleges that Customer Content or Output infringes its rights, the Parties cooperate. Findlee may temporarily restrict the disputed material to the necessary extent after notifying the Customer, unless law or urgency prevents notice.

14. Confidentiality

14.1. Each Party protects the other Party’s non-public technical, commercial, financial, security and other information with at least the same care it uses for similar information of its own and no less than reasonable care.

14.2. Confidential information is used only to perform the Agreement and may be disclosed to employees, contractors, professional advisers and suppliers on a need-to-know basis and subject to confidentiality obligations.

14.3. Information is not confidential if it lawfully becomes public without breach, was already known without restriction, is lawfully received from a third party, or is independently developed.

14.4. Where disclosure is required by law or a competent authority, the disclosing Party, unless prohibited, gives advance notice, discloses only what is necessary and reasonably assists in protecting the information.

14.5. These duties apply during the Agreement and for three years after termination; for trade secrets, while the information retains that status; and for personal data, as required by the DPA and law.

15. Personal data and security

15.1. For Account Data, Findlee determines the purposes and means of processing, acts as controller and processes such data in accordance with the Privacy Policy.

15.2. For Customer Personal Data, the Customer acts as controller or processor and Findlee acts as processor or subprocessor. Such processing is governed by the DPA.

15.3. The Customer determines the legal basis and purpose for processing Visitor data, provides notices, manages consent and fulfils data-subject rights. Findlee performs its processor obligations and provides the assistance required by the DPA. This allocation does not release either Party from duties imposed directly on it by law.

15.4. Findlee maintains the actual technical and organisational measures described in the DPA. No general security statement guarantees absolute protection or replaces specific measures.

15.5. The Customer must not transmit special-category or other sensitive data without a separate written agreement, risk assessment, legal basis and appropriate technical and organisational measures.

16. Availability, support and third-party services

16.1. Findlee uses commercially reasonable efforts to make the Service available but does not guarantee uninterrupted or error-free operation. An SLA applies only where expressly agreed in an Order. For Consumers, this clause does not exclude mandatory digital-service conformity requirements or remedies under Section 23.

16.2. Planned maintenance is announced in advance where practicable. Urgent security updates or incident response may be performed without notice.

16.3. Findlee is not responsible for a third-party service as such, but remains responsible for reasonably selecting and configuring its own subprocessors and for its Customer Personal Data obligations. Integrations connected by the Customer under the Customer’s own contract may have separate terms and risks.

16.4. The Customer is responsible for compatibility of its website, correctness of feeds, APIs and credentials, availability of its CMS or CRM, and changes made by the Customer or third parties.

16.5. Findlee may update features. If a change materially reduces paid functionality without a reasonable alternative, the Customer may rely on clause 12.3 and a Consumer may also rely on clause 23.6.

17. Term, suspension and termination

17.1. The Agreement applies from acceptance until the last Order ends and all obligations that by their nature survive termination have been performed.

17.2. The Customer may cancel the next renewal at any time. Early termination of the current period does not automatically entitle a Business Customer to a refund except under Section 12. Consumer rights are also governed by Section 23.

17.3. Either Party may terminate for the other Party’s material breach if the breach is not remedied within 15 calendar days after written notice. If the breach objectively requires more time, the Parties may agree a remediation plan provided work begins immediately. This contractual period does not extend any shorter mandatory period for bringing a Consumer digital service into conformity.

17.4. Findlee may immediately suspend the necessary part of the Service where:

• there is a real threat to security, data, the Service or other customers;
• use is clearly unlawful or suspension is required by a competent authority;
• the Customer circumvents limits, conducts an attack, phishing, fraud or another material abuse; or
• the paid access term has ended or a payment due has not been made.

17.5. Suspension must be proportionate to the risk. Where lawful and safe, Findlee states the reason, scope and conditions for restoration and allows time to remedy. Access is restored within a reasonable time after the grounds are resolved.

17.6. Findlee may terminate immediately for a repeated or irremediable material breach, unlawful activity, a threat that cannot safely be resolved by suspension, or where provision of the Service becomes unlawful.

17.7. The Service does not provide Customer Data export functionality. After use ends, data is retained and deleted according to the applicable retention periods and the DPA. This does not restrict individuals’ statutory rights of access to their personal data.

17.8. The dashboard does not provide self-service deletion of the entire Customer Account. The account owner may request complete deletion by emailing welcome@nextdoorcoders.com from the associated email address. Findlee may verify identity, authority and the consequences of deletion. Following confirmation, Findlee deletes the Customer Account and all associated data from active systems, except minimum contractual, payment, tax, security or other records that must be retained by law.

17.9. If access ends and the Customer does not renew, the Customer Account and associated data may be retained for 180 calendar days after the end of the most recent access term provided. Findlee sends warnings approximately 30 and seven calendar days before scheduled deletion. Renewal before deletion postpones or cancels deletion according to the new access term.

17.10. After 180 days, Findlee may automatically and permanently delete the Customer Account, knowledge base, product catalogue, settings, conversations, enquiries, orders, files and other associated data from active systems, except minimum records required by law or for the establishment, exercise or defence of legal claims. Because export functionality is unavailable, the Customer must retain in its own systems any materials it needs.

17.11. Irrespective of subscription status, Visitor conversations and related images are automatically deleted after 60 days of inactivity. When a conversation is manually deleted, its related images are deleted immediately. Leads and orders are retained until the Customer manually deletes them or the relevant Customer Account is fully deleted.

17.12. Termination does not release a Party from paying for access properly supplied or from other obligations arising before termination, except amounts refundable to a Consumer or another Customer under the Agreement or law.

18. Warranties, liability and indemnification

18.1. Each Party warrants that it has authority to enter into and perform the Agreement. Findlee warrants that it has the right to provide the Service and will provide it with reasonable professional care.

18.2. Except as expressly stated in the Agreement and to the extent permitted by law, the Service, beta features and Output are provided as is and as available. Findlee does not guarantee a particular level of sales, leads or conversions, uniqueness or accuracy of Output, compatibility with every system, or availability of a particular third-party model. For a Consumer, this disclaimer does not override characteristics agreed in an Order, mandatory conformity criteria or public statements on which the Consumer could reasonably rely.

18.3. Nothing limits liability for an intentional breach or any other liability that cannot lawfully be limited.

18.4. In dealings with a Business Customer, except under clause 18.3, neither Party is liable for indirect, incidental, special, punitive or consequential loss, lost profits, lost expected sales, goodwill or business opportunity. Data loss is not excluded to the extent it is direct, proven and caused by breach of a Party’s duties relating to security or data processing under the Agreement or law.

18.5. Findlee’s total liability to a Business Customer for all claims arising out of or in connection with the Agreement, regardless of the number of events or claims or when they are asserted, will not exceed the price of one month of the Plan active on the date of the first event giving rise to a claim. The price of additional Credits, one-time Plan-change payments and other separate purchases is excluded when calculating that limit. This limit does not restrict the refund of a payment received by Findlee by mistake or twice, or liability that cannot lawfully be limited. During a free trial, Findlee provides no general contractual compensation to a Business Customer, except under clause 18.6 and for liability that cannot lawfully be limited.

18.6. Where a proven technical defect in Findlee causes resources to be consumed incorrectly from a BYOK balance held with a third-party provider or from a Casual Credit balance, Findlee provides compensation equal to the documented excess cost, capped at the equivalent of USD 10 per incident. One incident includes all repeated consumption affecting the same Customer and caused by the same technical reason until that reason is corrected or the Customer is informed of an effective way to prevent further consumption. If the Customer continues the relevant actions contrary to that notice, subsequent costs are not compensated. For Credits, the conversion rate is 1 Credit = USD 1. With the Customer’s agreement, compensation may be provided as Credits or an extension of access of equivalent value; Findlee may voluntarily provide greater compensation. This special limit also applies during a free trial using BYOK, does not add to the clause 18.5 limit for the same costs, and does not restrict a refund of a payment charged by mistake or twice under clause 12.3 or any mandatory statutory right.

18.7. A Business Customer indemnifies Findlee for documented direct losses and amounts payable under a final third-party claim arising from unlawful Customer Content, the Customer’s activities, information, goods, services or offers, infringement of third-party rights, an unlawful data instruction or material breach of Section 7, except to the extent caused by Findlee. This contractual indemnity does not apply to a Consumer, whose liability is determined by law.

18.8. Findlee takes reasonable steps to mitigate loss, and a Business Customer must stop repeating actions that Findlee has identified as causing or increasing costs. The limitations apply to the maximum extent permitted by Ukrainian law. Clauses 18.4 to 18.7 apply to a Consumer only to the extent they do not restrict mandatory rights, remedies or compensation.

19. Force majeure

19.1. A Party is not liable for delay or failure to perform a particular obligation if it proves that an extraordinary and unavoidable circumstance beyond its reasonable control objectively prevented performance. War, a cyberattack, outage, authority decision or supplier failure does not by itself excuse performance without a causal connection to the affected obligation.

19.2. Such circumstances may include hostilities, terrorism, large-scale cyberattacks, natural disasters, prolonged systemic power or communications outages, embargoes, sanctions, epidemics and binding government action, provided clause 19.1 is satisfied.

19.3. The affected Party notifies the other Party without undue delay and describes the impact, expected duration and mitigation measures. Upon a reasonable request, it provides appropriate evidence, including a chamber-of-commerce certificate where applicable. A certificate does not prevent assessment of causation.

19.4. Force majeure excuses liability for the period of impossibility but does not automatically terminate the Agreement or release payment obligations for access already provided.

19.5. If material impossibility continues for more than 60 calendar days, either Party may terminate the unperformed part of the Agreement without penalty. Prepayment for complete unused periods is refunded under clause 12.3.

20. Changes to the Service and documents

20.1. Findlee may make non-material amendments for clarity, security or error correction by publishing a new version.

20.2. Findlee gives at least 30 calendar days’ notice by email or in the dashboard of material changes to the Terms, DPA or scope of paid functionality, unless an urgent change is required by law or for security. Price and paid-limit changes are notified at least 14 calendar days in advance under clause 11.13. In an urgent case, Findlee explains the reason and timing as far in advance as practicable. Notice of a material modification to a Consumer is provided in a form that allows the unchanged text to be retained.

20.3. A material change does not worsen an already paid period except where required by law or as a necessary security measure. A modification to a continuously supplied digital service for a Consumer is permitted only for a valid reason provided in the Agreement, at no additional cost, with proper notice and the rights under clause 23.6.

20.4. Where law or the nature of a change requires renewed acceptance, Findlee obtains it by a method under clause 1.6. Otherwise, the Customer may decline renewal, and renewal after the effective date constitutes acceptance for the future period.

20.5. Changes to the DPA concerning Customer Personal Data are not accepted merely through an inconspicuous publication. Findlee directly notifies the Customer and follows the subprocessor-change procedure.

20.6. Findlee may maintain an archive of published versions and available records necessary to identify the version applicable to a particular Order.

21. Notices

21.1. Operational notices may be delivered in the dashboard or to the account email. Legal notices to the Customer are sent to the account owner’s email or the contact stated in the Order.

21.2. Legal notices to Findlee must be sent to welcome@nextdoorcoders.com. Security and privacy notices must be sent to the address in clause 2.1.

21.3. An email is deemed received on the next business day after sending unless the sender receives an automated non-delivery message. Each Party must keep its contact details current.

22. Governing law, disputes and language

22.1. The Agreement is governed by the laws of Ukraine, without regard to conflict-of-laws rules that would refer to another country’s law.

22.2. The Parties attempt to resolve disputes through negotiation. A written claim should describe the facts, requested remedy and available evidence. A response is provided within 15 business days or any shorter mandatory period. For a Consumer, this process is voluntary and does not restrict direct access to a court or competent authority.

22.3. An unresolved dispute is decided by a competent Ukrainian court under statutory rules of jurisdiction and venue. The Agreement does not alter any exclusive or mandatory venue rule.

22.4. For Customers in Ukraine, the Ukrainian version prevails. Translations are provided for convenience unless an individually agreed agreement or mandatory law expressly provides otherwise.

22.5. If mandatory law in a country where the Service is lawfully provided grants rights that cannot be waived, those rights remain unaffected. This does not mean that Findlee represents compliance with every country’s law before separately entering that market.

23. Special terms for Consumers

23.1. This Section applies only to Consumers. If it conflicts with another provision, this Section prevails. Where law grants greater rights, the law prevails. A clause that places a Consumer in a worse position than mandatory law is inapplicable to that extent.

23.2. Before placing an Order, a Consumer receives accessible and accurate information about the Provider, main characteristics, functionality, compatibility and technical requirements of the Service, Plan, total price, term, payment, renewal, support, withdrawal and complaint procedure. After the Order, confirmation is sent by email or another method that permits the Consumer to store and reproduce the unchanged information.

23.3. A Consumer may withdraw from a distance agreement without giving a reason within the period prescribed by applicable law. If the Consumer separately requests commencement of the Service before that period expires, Findlee may activate the paid Plan immediately. Proportionate payment for the Service actually supplied or loss of the withdrawal right applies only in the cases and after satisfaction of the conditions expressly prescribed by law. A free trial does not itself waive this right for a separate paid subscription.

23.4. During the paid term, the Service must conform to its description, Plan, agreed purpose, functionality, compatibility, instructions, demonstration and reasonable public statements, and receive necessary security and conformity updates where required by law. An AI disclaimer does not permit failure to provide the principal paid feature, but an isolated probabilistic Output error is not automatically non-conformity where the Service as a whole meets the agreed characteristics and Findlee gave no absolute accuracy warranty.

23.5. In case of non-supply or non-conformity, the Consumer informs Findlee and cooperates, in the least burdensome way, with diagnosis of the Consumer’s digital environment. The Consumer may require the Service to be brought into conformity free of charge and without undue delay. Where that is impossible, disproportionate, not completed in due time, repeated, or the non-conformity is serious, or where law does not require a prior attempt to remedy, the Consumer may require a proportionate price reduction or terminate as provided by law. A burden of proof placed on the Provider by mandatory law is not shifted to the Consumer.

23.6. If Findlee modifies a continuously supplied Service for a valid reason, the change creates no additional charge. Findlee gives advance notice under clause 23.2 of a material adverse effect on access or use. If the effect is more than minor and Findlee does not permit continued use of a conforming previous version at no extra cost, the Consumer may terminate without penalty within 30 days after receiving notice or implementation of the modification, whichever is later.

23.7. Following lawful termination for non-supply, non-conformity or modification, Findlee refunds amounts required by law, including amounts for a period of non-conformity and prepaid unused time. Refunds are made without a fee within the period and by the method in clause 12.6. Findlee may then block further use of the Service without restricting mandatory personal-data rights.

23.8. Contractual liability limits, exclusions of indirect loss, indemnities, notice periods for payment disputes, Findlee’s right to change the Service and non-refundable rules do not apply to a Consumer to the extent they restrict mandatory rights under digital-service, consumer-protection, personal-data or damages law.

23.9. A Consumer may contact welcome@nextdoorcoders.com, a competent consumer-protection authority or a court under venue rules that cannot be varied by contract. Provision of the Service in another country does not deprive a Consumer of applicable mandatory protection.

24. Miscellaneous

24.1. The Parties are independent contractors. The Agreement does not create a partnership, agency, joint venture, employment or fiduciary relationship.

24.2. A Business Customer may not assign the Agreement without Findlee’s written consent, except in a reorganisation or sale of a substantial part of its business where the successor assumes all obligations and creates no increased risk. Another Customer may transfer rights only to the extent permitted by law. Findlee may assign the Agreement to a successor in a reorganisation or sale of the business by giving advance notice and without reducing Customer rights.

24.3. An invalid provision will be limited or replaced only to the minimum extent necessary to make it lawful. The remaining provisions continue in effect.

24.4. Failure to exercise a right is not a waiver.

24.5. Provisions concerning payments, intellectual property, confidentiality, data, liability, disputes and any provisions that by their nature should survive termination remain effective.

24.6. The contractual package is the entire agreement concerning the Service and supersedes prior arrangements on that subject, except individual terms expressly preserved. For a Consumer, this clause does not exclude mandatory pre-contract information or public statements that have become conformity criteria under law.